Testimonials

Selling the family home after twenty-two years was already an emotional process — the last thing I needed was a buyer’s inspector uncovering something unexpected mid-negotiation and blowing up the deal

Selling the family home after twenty-two years was already an emotional process — the last thing I needed was a buyer’s inspector uncovering something unexpected mid-negotiation and blowing up the deal. A friend suggested getting ahead of it with an independent building inspection before we even listed, so I reached out to Stuart at Lake Macquarie Building Inspections. Best decision we made in the whole selling process.

Stuart organised access directly with our agent, which meant I didn’t have to juggle a single phone call. He carried out a thorough building and pest inspection in Swansea, and what impressed me straightaway was that thermal imaging is included as standard — no extra charge. He picked up some minor moisture behind the laundry wall and an old ant trail near the back pergola that I honestly had no idea about. Nothing catastrophic, but exactly the kind of thing a buyer’s licensed building inspector would have flagged and used as leverage. Because we found it first, we had both issues sorted before the first open home. The report itself arrived within twelve hours, written in plain English with clear photos, so our builder could quote the repairs without any back-and-forth.

Stuart also called me personally to walk through everything he’d found, which I really appreciated — he was calm, practical, and completely upfront about what mattered and what didn’t. Because he’s independent and doesn’t do repairs himself, there was no upselling, just honest advice. Our pre-purchase building inspection by the buyer’s inspector came back clean, and the sale went through without a single hiccup. I’d recommend Stuart without hesitation.

Fiona Tregear — Swansea

Our weatherboard place backs right onto the bush, so we knew termite risk was always going to be a reality

Our weatherboard place backs right onto the bush, so we knew termite risk was always going to be a reality. What we didn’t expect was finding out just how real that risk had become. We’d booked Stuart through Lake Macquarie Building Inspections for our annual termite inspection, and honestly, it turned out to be one of the best decisions we’ve made as homeowners.

What set this apart from previous inspections we’d had was the thermal imaging — it’s included as standard, which I hadn’t realised until Stuart explained it on the day. He picked up a heat anomaly in one of the internal wall cavities that wouldn’t have been visible any other way. Sure enough, active termites. My stomach dropped when he showed me the images. Stuart has over thirty years of hands-on trade experience as a licensed builder, and that depth of knowledge really showed in how methodically he worked through the whole property. He flagged the affected area, explained exactly what he was seeing, and didn’t try to sell me anything — he’s fully independent and doesn’t do repairs, which meant I trusted everything he told me completely.

The report landed in my inbox the same evening, written in plain English with clear photos, and Stuart phoned me the following morning to walk through the findings personally. He’d already been in contact with his trusted pest control partner, who came out within days to begin treatment. For anyone in Toronto with an older weatherboard home near bushland, a proper building and pest inspection Lake Macquarie locals can rely on is not something to skip. Absolutely worth every cent.

Karen Whitfield — Toronto

A friend recommended Stuart at Lake Macquarie Building Inspections, and booking a PCI inspection before handover

Signing off on a brand-new home felt terrifying — how do you know what to look for when everything looks shiny and fresh? A friend recommended Stuart at Lake Macquarie Building Inspections, and booking a PCI inspection before handover turned out to be one of the smartest things we did. Stuart organised access directly with our builder’s site supervisor, which meant I didn’t have to chase anyone around or feel awkward asking questions.

What he uncovered genuinely shocked us. The waterproofing in the main bathroom hadn’t been correctly applied at the shower recess, and several floor tiles had hollow spots underneath — classic signs of poor adhesion that would have cracked within a year of normal use. Stuart’s background as a licensed builder with over thirty years of hands-on trade experience meant he knew exactly where to look and what these defects actually meant in practical terms. He also used thermal imaging as standard, which picked up a moisture concern behind one wall that wasn’t visible to the naked eye at all. The report landed in my inbox well within twelve hours — plain English, detailed photos, no confusing jargon — and Stuart rang me personally to walk through everything before I faced the builder. That phone call alone gave me so much confidence going into that conversation.

The builder fixed every single item before we accepted the keys. We’re talking thousands of dollars worth of remediation work we would never have known to ask for. If you’re building in Cooranbong or anywhere nearby, don’t skip the independent building inspection. It’s absolutely worth every cent.

Deborah Hartley — Cooranbong

Handing over the keys on a brand-new build should feel like a pure celebration

Handing over the keys on a brand-new build should feel like a pure celebration — but we’d heard enough horror stories from friends to know that getting a proper PCI inspection done first was non-negotiable. We’d just spent years saving for this home in Cameron Park, and we weren’t about to walk into settlement blind. A colleague recommended Stuart, so we booked him in without hesitation.

What happened next genuinely surprised us. Stuart arrived with thermal imaging equipment as standard — something I hadn’t expected from a PCI inspection — and spent several hours going through every room, every cornice, every wet area and external surface with the kind of eye that only comes from over 30 years of hands-on building experience. He identified more than 40 defects measured against the NSW Guide to Standards and Tolerances. We’re talking things like uneven render, incomplete weatherproofing around window frames, and internal door frames that were out of square. Not cosmetic nitpicks — actual departures from the standard our builder was contractually obligated to meet. The report landed in my inbox that same evening, written in plain English with clear photos for every single item. No jargon, no fluff.

Stuart then called us personally to walk through the findings and explain exactly what we needed to push back on with our builder. Because he’s fully independent and doesn’t do repairs himself, there was zero conflict of interest — just honest, straightforward advice. The builder rectified everything before settlement. This licensed building inspector paid for himself ten times over. Absolutely worth every cent.

Jason Kowalski

After forty years on acreage, my husband Ken and I were finally downsizing to a villa in Belmont

After forty years on acreage, my husband Ken and I were finally downsizing to a villa in Belmont — a big life change, and honestly a bit daunting. A friend recommended Stuart from Lake Macquarie Building Inspections, and from the moment we booked, the whole process felt straightforward. He organised access with the agent himself, which took a load off our plate. We didn’t have to chase anyone.

What really set Stuart apart was how thorough he was. This wasn’t just a standard pre-purchase building inspection of the villa itself — he also walked through the strata common areas and flagged a few maintenance items the body corporate would need to address, including some cracking near the shared retaining wall we never would have noticed ourselves. The thermal imaging, which is included as standard, picked up a moisture pocket near the laundry that turned out to be a slow leak behind the wall. His report arrived well within the promised timeframe, full of clear photos and plain-English explanations — no confusing jargon, which we genuinely appreciated. As a licensed building inspector with over thirty years of hands-on trade experience, Stuart clearly knows what he’s looking at. The same-day report meant we could review everything that evening.

What meant the most to us, though, was that Stuart phoned us personally to walk through the findings. We had a lot of questions — probably more than most — and he was endlessly patient, never making us feel rushed. For any retirees considering a building and pest inspection Lake Macquarie wide, we’d recommend Stuart without a moment’s hesitation.

Rosemary Hutchins

Buying an investment property sight-unseen from Melbourne is nerve-wracking at the best of times

Buying an investment property sight-unseen from Melbourne is nerve-wracking at the best of times, and I’ll be honest — I was anxious right up until I read Stuart’s report. My buyers agent recommended Lake Macquarie Building Inspections, and from the moment Stuart organised access directly with the selling agent (taking that stress completely off my plate), I knew we were in good hands.

The pre-purchase building inspection report arrived well within the 12-hour window — packed with clear photos, plain-English explanations, and thermal imaging results that actually showed me what I was looking at. Stuart picked up early-stage moisture ingress near the rear bathroom that wasn’t visible to the naked eye, which was a genuine negotiating point we hadn’t anticipated. Because I couldn’t visit the Charlestown property myself, that level of detail was everything. He also flagged a few minor subfloor ventilation issues and itemised what was cosmetic versus what genuinely needed attention.

What really set this building and pest inspection Lake Macquarie apart was the follow-up phone call. Stuart rang me personally and walked through every section of the report — no rushing, no jargon, just a straight conversation from someone with over 30 years of hands-on building experience. He gave me honest perspective on the priority items without trying to upsell anything, which I later learned is by design — he’s a fully independent building inspector who doesn’t do repairs. That matters enormously when you’re relying on someone else’s eyes. I’ve already passed his details on to two other investors in my network. Absolutely exceptional service.

Melissa Hartigan – Charlestown